CreatorOS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account information (name, email address, password)
- Profile information and preferences
- Content you create, upload, or store on our platform
- Communication with our support team
- Payment information (processed securely by third-party providers)
Social Media Data
When you connect social media accounts, we may collect:
- Basic profile information from connected platforms
- Analytics data and performance metrics
- Content publishing permissions and access tokens
- Follower counts and engagement statistics
Usage Information
We automatically collect certain information, including:
- Device information and browser type
- IP address and location data
- Platform usage patterns and feature interactions
- Log data and error reports
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Enable content creation, editing, and publishing features
- Provide AI-powered content generation and suggestions
- Generate analytics and insights for your content
- Facilitate team collaboration and workspace management
- Send important service updates and notifications
- Provide customer support and respond to inquiries
- Ensure platform security and prevent fraud
- Comply with legal obligations
3. AI and Data Processing
CreatorOS uses artificial intelligence to enhance your content creation experience:
- Your content and workspace knowledge may be processed by AI services to generate scripts and suggestions
- We use reputable AI providers with strong privacy protections
- AI processing is done securely and your data is not used to train external AI models
- You can opt out of AI features at any time in your account settings
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
Service Providers
We share data with trusted third-party providers who help us operate our services:
- Cloud hosting and storage providers
- Payment processing services
- AI and analytics services
- Customer support tools
- Email and communication services
Social Media Platforms
When you publish content through our platform, information is shared with the respective social media platforms according to their terms of service and privacy policies.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
5. Data Security
We implement comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Secure cloud infrastructure with reputable providers
- Employee training on data protection practices
- Incident response procedures for security breaches
6. Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:
- Account information: Until account deletion or as required by law
- Content and scripts: Until you delete them or close your account
- Usage logs: Typically 12-24 months for operational purposes
- Payment records: As required by financial regulations
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@creator-os.com or through your account settings.
8. International Data Transfers
CreatorOS may transfer your information to countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions by regulatory bodies
- Certification schemes and codes of conduct
9. Children's Privacy
CreatorOS is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze platform usage and performance
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes via email or platform notification. The "Last updated" date at the top of this policy indicates when it was last revised.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: support@creator-os.in
Address: Bengaluru, Karnataka, India